1 reviews | Active since Jul 2016

04 Jun 2022, 13:34

FIRST HELP.

So we were in a accident with our vehicle, the other party skipped a stop street. Long story short. First Help was on the scene within minutes. We are pensioners and this "very kind tow truck driver" from hell was so kind to offer to help us getting our vehicle home. Getting home he said we can't drive the bakkie it's going to cause more damage, although the only damage we could see was the bumper. He gave me a form to sign saying that's only to give him permission to take the vehicle to Panelbeaters about 5km from us. That was last Friday, Monday when we went to the Panelbeater that he named the vehicle was not there. The lady managed to trace the vehicle to Industria North, Roodepoort. The paper I signed wasn't explained to us just to confirm that he can take the vehicle. Monday we received an invoice for R13,200.00 from First Help for towing. We went to their office to find out what's going on, tried to speake to the manager and he chased us out of his office. Anyone got any advice please, my husband is getting a state pension and it is impossible for us to raise that amount. He also doesn't want to release our vehicle before every cent is paid. We need help people please. Thank you.

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Replies (3)
First Help Towing
First Help Towing's reply06 Jun 2022, 16:56
Official
Dear Irene K  Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that the drivers have been reprimanded. Once again our sincere apologies for the poor service.

We do apologize for any inconvenience caused  Best Wishes First Help Team 
's update07 Jun 2022, 17:39
Reviewer Update
Good day, where can I find my reply to First Help after receiving there stupid excuse that they spoke to their drivers. I rep**** to that answer re there lies and ridiculous fees. It was a long reply from me and I can't find it. Please reply. Thank you. Irene
First Help Towing
First Help Towing's reply09 Jun 2022, 08:46
Official
Good day Irene 

Trust you are well 

Please note that the branch will be in contact with you