CM
Caven M
1 reviews | Active since Dec 2023
30 Dec 2023, 02:58
Failed by the EMPD and First help
On Christmas day I was involved in a multiple car accident that was caused by one of their drivers who made a u-turn on gilloolys interchange, in my effort to avoid the head on collision I swerved to my left hitting the concrete barrier and seriously damaging my car, the EMPD to help claiming that I was not involved with any second or third party. The First help manager arrived and he only offered to tow my damaged car home which they did claiming that it's the least he could do. Now I am faced with huge costs of fixing my car on my own ðŸ˜ðŸ˜ðŸ˜
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First Help Towing's replyOfficial
08 Jan 2024, 11:16Dear Caven Mahlangu
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
First Help Towing's reply08 Jan 2024, 11:16
Official
Dear Caven Mahlangu
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.