FN
Fabio N
1 reviews | Active since Sept 2020
22 May 2024, 09:22
First Help Towing
<div>On the 21st of May, the driver of a First Help flatbed towing vehicle with license plat 701FSTGP, drove in the emergency lane of the Corlett Drive onramp to the M1, to bypass traffic. He subsequently drove my mirror to pieces. Needless to say, the driver was uncooperative and refused to provide drivers license or to speaking to his superior. A case has been opened to with ARNO 207/05/2024.</div>
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First Help Towing's replyOfficial
22 May 2024, 13:30Good afternoon Fabio Nava
Thank you for taking the time to review our service on this platform.
Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.
We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience,we can confirm that remedial action has been taken against the driver internal as this type of behavior us unacceptable
First Help Towing's reply22 May 2024, 13:30
Official
Good afternoon Fabio Nava
Thank you for taking the time to review our service on this platform.
Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.
We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience,we can confirm that remedial action has been taken against the driver internal as this type of behavior us unacceptable