VM
Viki M
1 reviews | Active since Mar 2015
20 Sept 2022, 18:42
Drunk First Help Tow driver
Hello First Help, I am a residential of 144 - 20th Avenue Alexandra. We have been having an issue with one of your employees who, everyday, come with this big tow truck and blocks the residential road. It is exactly 18:39 on the 20th of September 2022 and the registration is 457 FST GP. I have pictures of how the truck is parked and this is everyday. Some days he comes here and drinks and when we try to reason with him, he tells us off and that your company knows that he drinks and won’t move his truck. I will call in tomorrow and I will also be publishing the pic of your truck on Twitter and tag you so you can see this truck and the traffic block it causes
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First Help Towing's replyOfficial
26 Sept 2022, 09:05 Dear Viki Manong Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded. Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused Best Wishes First Help Team
We do apologize for any inconvenience caused Best Wishes First Help Team
Best regards,
First Help Towing's reply26 Sept 2022, 09:05
Official
Dear Viki Manong Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded. Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused Best Wishes First Help Team
We do apologize for any inconvenience caused Best Wishes First Help Team
Best regards,