1 reviews | Active since Nov 2016

03 Nov 2025, 14:54

Drivers ****med me into having vehicle towed

Got completely ****med by drivers from First help Towing. After an accident I got out and one of the drivers asked my number, I foolishly agreed as I was still confused after the accident. Told the drivers it is a rental vehicle and I am in contact with the rental agency in order to tow the vehicle. Shortly after I receive a call claiming it is the rental agency’s emergency department, claiming first help is approved to tow, the person then spoke to a driver that arrived on scene and gave me the “approval to tow”. Once the car was towed the rental agency phones me and states that a truck is on the way, I told them that the car has already been towed. The rental agency confirmed it was not one of their people that contacted me and that I was ****med. I now have to pay exorbitant amounts to retrieve the vehicle in order to send it back to the rental agency. I have opened up a case of ***** and my lawyers will be in contact.

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Replies (2)
First Help Towing
First Help Towing's reply14 Nov 2025, 15:21
Official
Good afternoon Gavin
Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience. 

Regards 
's update08 Dec 2025, 11:29
Reviewer Update
I have emailed and followed up yet I have not received any further communication. Will you please advise whether any further steps have been taken on the individuals involved ?