CN
Chelleese N
1 reviews | Active since Oct 2023
27 May 2025, 18:58
Dishonest service!
First Help Towing has regretably been dishonest to me. On the day of my accident the tow truck driver told me that if they tow my car today I would get my car back withint 3 days not checking the facts or knowing the general Insurance policies waiting period etc. What they said was not true. They just wanted to tow my car. When I contacted them with this upset, they advised that they just tow the car and has nothing to do with anything else-no apology, no explanation. Worst service received!
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First Help Towing's replyOfficial
28 May 2025, 08:52 Good Morning Chelleese Van Niekerk
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards
First Help Towing's reply28 May 2025, 08:52
Official
Good Morning Chelleese Van Niekerk
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards