NM
Nokulunga M

1 reviews | Active since Jun 2023

12 Jun 2023, 12:18

BROAD DAY ****MERS WHO ARE TAKING ADVANTAGE

Worst ****mers ever

I was in an accident on the 31st May 2023 at the R21 high way, they were the first people to arrive and asked if I have insurance which I didn't, they called an ambulance for me and pretended to be all nice when they actually wanted to get rid of me at the scene, they rushed me into the ambulance and made someone sign for my car to be towed by them.

I was then told my car is at Chloorkop by a person who signed for my car, I went there the next day but the car was not there - I called the 1st help and was told my car is in Wynburg, I went there at C & H storage and was told I need to pay for storage R 392 everyday, I didn't give consent for my car to be towed and stored at they're depot, I asked for the driver's name and number so he can give me clarity on why he removed my car but I was told they don't have his number and they don't know him and they will strip my car, next thing I get a call from a rude lady named Faith and tells me I need to pay R9000 for my car to be released and I asked why me and she rep**** because I'm the owner of the car but when I explained that I didn't sign anywhere she told me I will not get my car and I'm being charged for storage everyday.

this is the worst service ever - my car is still at their depot. this is a **** and somebody needs to answer for this, I need my car.

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Replies (3)
NM
Nokulunga M's update19 Jun 2023, 12:35
Reviewer Update
Do you even read our reviews or just scroll to the next victim?
NM
Nokulunga M's update29 Jun 2023, 09:44
Reviewer Update
I have not received any feedback from you ever since - instead a rude woman named Tina calls me and asks me what I'm going to do next, this car is practically ****** and the audacity to hang up on me.... this company needs to shut down. I'm beyond frustrated!!!
First Help Towing
First Help Towing's reply17 Jul 2023, 14:55
Official
 Dear Nokulunga 

Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.

We do apologize for any inconvenience caused