Bad Service

Dear, I was involved in an accident a day ago, and FirstHelp (contracted by BMW Road Assist) was dispatched to the scene. I specifically requested that my car be towed to my residence, which they agreed to. I was placed in a double-cab bakkie while my vehicle was loaded onto a tow truck. However, the driver then demanded an immediate payment of R700 for fuel, assuring me that my car would be delivered to my home. Despite this promise, the vehicle was never brought to me. A day later, I was informed that my car had been taken to their storage facility, and I was presented with an outrageous invoice of R12,700, which includes: Administrative fees Storage costs Towing fees Recovery charges Fuel levy This is completely unreasonable. I feel deceived, my car was taken without my authorization, seemingly to force me into paying this exorbitant amount. While I did sign a document, it was in the early hours of the morning, I was disoriented from the accident, and we were in an unsafe location. The entire situation feels like a ****. To make matters worse, I do not have insurance. Where do they expect me to get such a large sum, especially after I explicitly explained my situation? They took advantage of me during a vulnerable moment, knowing I was emotionally distressed, physically unwell, and without support. I urgently seek a resolution to this matter and request a detailed justification for these charges, as well as the immediate release of my vehicle without further unreasonable fees. Looking forward to your prompt response. email: ***