Bad service

On the morning of the 27th December my car was towed. Few hours later, when I realised that my umbrella and music speaker were missing, I went to the depot, to check. The security told me there's nothing. On the 28th December I wrote a complaint through hellopeter, feedback was received, which said, the matter has been discussed with management and they will revert back to me. To date 26th January, no feedback. Disgusting. Then on the 5th January I went to the depot to clarify insurance matter. Then all of a sudden, I was given my Bible and a case with my spectacles inside. To my surprise, the items which I complained about still were not accounted for. There are photos which were taken at the scene, looks like they are not scrutinized. I want my items.