Bad Service - *****

I was involved in an accident yesterday 17/11/2025 in Langlaagte Johannesburg and First Help attended the scene. The tow truck driver asked if I was insured (which I am not), I then requested from the driver what the cost will be and he advised me that it will be R 2500.00.I then got a call from someone ( this number now just rings) pertaining to be from the other parties company advising me that they have given First Help permission to tow my vehicle to their panel beaters ( Nu Wagen ) 9 the number that called me is constantly off). I took this in good faith to be all in order. The tow truck driver advised me that the car is going to Nu Wagens yard which is where I went with them top book the car in.

In the interim I have contacted the company whose van was involved in the accident, and they advised me that they have no record of giving the go ahead for the tow.

Today I received an invoice from First Help for an amount of R 10178.00 (attached). Which I find is excessive. I then proceeded to their offices in Industria to seek clarity of the invoice and they advised me that I must pay or I can’t remove the vehicle. Asked them about what the driver told me about the cost and they said tough luck as they were not at the scene, when I requested the driver’s details, they advised me that their drivers are independent contactors and that due to the POPI act they can’t furnish me with his details. The form that I signed with the tow truck driver does not even have his details on it and further more this was only completed when I arrived with the driver at First Helps premises