BM
Bheki M

1 reviews | Active since May 2022

18 May 2022, 11:26

Bad company, Avoid them at all costs

First help is not in business to "Help" people. My brother was involved in an accident in the past weekend along the M1 North in JHB. First Help was first on the scene, vehicle was towed to their Roodepoort facility. We went to their facility on Tuesday morning to assess the damage on the car and also settle the bill. The bill was over R12,000 which they demanded that money be paid in full same time. And no payment arrangement allowed. In this tough economic times, not everyone have the kind of money they charge.

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Replies (1)
First Help Towing
First Help Towing's reply18 May 2022, 12:21
Official
 Dear Bheki  Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that the drivers have been reprimanded. Once again our sincere apologies for the poor service.

We do apologize for any inconvenience caused  Best Wishes First Help Team