Bad communication and service

I am hoping that you would be able to assist with the bad experience received from first help. My brother was involved in an accident on Saturday on his way to work around Sandton. the tow guy named Lebogang had told us that they will charge us R1700 for towing fees. My mother and i arrived at the accident scene where we found the police officers and Lebohang (his cell number ***) from the tow company while my brother was rushed to hospital.

I then asked lebogang relevant questions regarding payment, towing fees and process of buying the car and with confidence he told me that his manager had agreed to buy the car, he has sent the pictures of the car and we will not be charged for towing fees. To my surprise on Monday when i called they mentioned fees that I was never made aware of as I had told Lebogang that am not in a good state and needed him to advise what am signing for. Lebogang never mentioned all these fees that I got from his office.

I later called him to advise him on the information I received from his office and needed the name of his manager so I can put my grievances, but he later told me he won’t give me the name of his manager and he was advised not to talk to me as he is just a driver.

How do you then say he should not speak to me as he was the one who gave me information and assured me that things will be okay. It seems the company is failing to train their drivers as they are the first face and first people that we in contact with during such times, I repeatedly asked him what I am signing for and he stuck to his words that I should not worry, they will not charge the towing fee of R1700 as they will be buying the car.

I was also advised that even if the office buys the car, I will not be getting a cent from the sale talk about *******. I have also recently found out that First help has a bad reputation and that they always on the news and mostly ex-repo on television. Had I honestly known this and told on the day at the accident scene I would have looked for other options.

I spoke to the following people Faith who hung up on me. Phumelele who transferred me to Albertina, and she was the one who delivered what was shocking.

How do you charge R6200 for a distance that is shorter than 10KM

The car is still at their premises

Am currently upset my brother is laying in hospital and am here dealing with what seems to be *****.