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Bonhle M
1 reviews | Active since Dec 2021
02 Dec 2021, 13:51
Assult from First Help Towing
First Help Towing!!!!!! Almost rammed us over. No number plate at the back barely a number plate in front but I managed to get it. She (driver) decided to stop Infront of us while we were driving. Almost rammed in behind us at 1st. Went and gathered her other 1st help friends / colleagues. To harrass my husband and I. She spat in my face many times choked me grabbed me by my clothes her male colleague/ friend pushed our car door into my stomach I'm 33 weeks pregnant by the way.
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Replies (7)0
Replies (7)
First Help Towing's replyOfficial
02 Dec 2021, 14:04Dear Bonhle Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.
We do apologize for an inconvenience caused Best Wishes First Help Team
We do apologize for an inconvenience caused Best Wishes First Help Team
First Help Towing's reply02 Dec 2021, 14:04
Official
Dear Bonhle Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.
We do apologize for an inconvenience caused Best Wishes First Help Team
We do apologize for an inconvenience caused Best Wishes First Help Team
BM
Bonhle M's updateReviewer Update
02 Dec 2021, 14:05When can I expect a reply from management because I'm in hospital now in so much pain I can barely walk my stomach is so sore. This is a very urgent matter
BM
Bonhle M's update02 Dec 2021, 14:05
Reviewer Update
When can I expect a reply from management because I'm in hospital now in so much pain I can barely walk my stomach is so sore. This is a very urgent matter
First Help Towing's replyOfficial
03 Dec 2021, 07:18Good day ,please give us time to investigate the allegations above, we have no proof of what transpired there we cannot give a time frame as to when you will be contacted ,if you have proof of what transpired you more than welcome to email to me to make the investigation easier
Regards
Regards
First Help Towing's reply03 Dec 2021, 07:18
Official
Good day ,please give us time to investigate the allegations above, we have no proof of what transpired there we cannot give a time frame as to when you will be contacted ,if you have proof of what transpired you more than welcome to email to me to make the investigation easier
Regards
Regards
BM
Bonhle M's updateReviewer Update
03 Dec 2021, 07:33Where can I send you the videos and photos that I have as proof of what happened to my husband and I yesterday?
BM
Bonhle M's update03 Dec 2021, 07:33
Reviewer Update
Where can I send you the videos and photos that I have as proof of what happened to my husband and I yesterday?
First Help Towing's replyOfficial
04 Dec 2021, 19:33You may forward them to ***
First Help Towing's reply04 Dec 2021, 19:33
Official
You may forward them to ***
BM
Bonhle M's updateReviewer Update
04 Dec 2021, 19:36I can't see the number it just appears as **********
BM
Bonhle M's update04 Dec 2021, 19:36
Reviewer Update
I can't see the number it just appears as **********
First Help Towing's replyOfficial
07 Dec 2021, 13:13please send on email
First Help Towing's reply07 Dec 2021, 13:13
Official
please send on email