1 reviews | Active since Jul 2019
Absolutely disgraceful
This will be the first and *last* time I ever deal with this company. I was in an accident on 26/09/2024, and we arranged with my insurance to have First Help collect my car and take it to Precision and Sons panel beater in Centurion. Yet, despite clear instructions from my insurance, Masilo decided to completely ignore them and took my car to Avant Garde in Randburg instead. This was done *without* any permission.
To make matters worse, I tried contacting the First Help call centre numerous times, and they have been utterly useless. They refuse to help, seemingly doing everything to protect their staff rather than resolving this mess. I am beyond disgusted by the absolute incompetence and lack of accountability from everyone involved. The service I’ve received is nothing short of disgraceful.
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards