bad service with First Help

<div>I am still waiting for a response from Help Towing and by removing my previous post is not deemed the issue has been resolved. Here is stating the facts again. My mother was in an accident the 22nd February. First Help Towing was first on the scene and told her the fee was going to be R950.00. The accident happened less than 1km from her house and decided to tow the vehicle 31km away. Last time she was in accident was 32 years ago. The driver gave het a paper to sign and never told her the terms and conditions. The next day less than 24 hours later when we phoned First Help charged us R12000.00 for the tow. The option was never given to take the car to her house. We tried phoning your company on the paper given and nobody wanted to help us. After that call my ***friend phoned to try and resolve the issue for a whole hour and all of your managers was really busy, new numbers that was given kept on ringing and the one woman she he was rude to her and put the phone down in his ear. This was after he told he has an witness that was listening to the call. First Help took my mothers keys with the car and we never received the keys back. My sister and my ***friend went to the Kew premises to negotiate with the staff and once again the manager/supervisor/director refused to speak to them. We had to pay or else het car would have been sold. When we sourced another tow truck company to get my mothers car, her keys was never given to them. We phoned First Help once again and they told us the keys was given to my sister and ***friend. We told them they are ***** and then they accused the other tow company and we confirmed with them and they never received anything. We then emailed First Help for an invoice and asked about the car keys. Albertina from First Help then stated in the mail they did not receive the keys and we did not receive any invoice even though it is ticked on the paper. We responded with this and we have not received any reply. Would really like First Help (manager/director/supervisor?????) to get in contact with me as all avenues is not working</div>