1st Help Towing / Appalling Service

The services and assistance recieved during an incident which caused damage to my vehicle is appalling. My VW Caddy panel van was damaged on the 27th November 2022 due the negligence and unprofessionalism of the 1st Help tow truck driver. I have repeatedly requested assistance and since my vehicle is the 3rd party in this incident, I have been given the run around regarding the repairs, whereby the 1st Help consultant Tyrone Naicker blatantly stated via a whatsapp voice note that 1st Help was and is not liable to repair the damages of my vehicle due the fact that my vehicle is not insured. He also went on to state that I am claiming for damages which occurred prior to the incident, which is not true. Can this be proved ? Was he at the scene of the accident on the 27 November 2022? Has he seen my vehicle before the accident? I have obtained 2 quotes from 2 independent professional panel beaters stating the damages. BOTH quotes are in the same price bracket for repairs. Yet Mr Tyrone Naicker from 1st Help states that these are exorbitant and refuse to fix my damages. He stated that he would fix what he deemed as damaged by the negligence of his tow truck driver. No assessment was done on my vehicle by 1st help yet Tyrone claims that my damages are fabricated.

As a small business owner I have lost revenue due to the incident, especially during this being our busiest season.

I am utterly dissatisfied in the service and manner in which this has been attended to.

All proof of correspondence can be provided should the need be.