KB
Kirsty B

1 reviews | Active since Nov 2018

13 Aug 2024, 09:26

ZERO CUSTOMER SERVICE

Hello 1st for women,

I am so disappointed in the service that was given to me. Last week wednesday I spoke to a retentions consultant that assured me we can just replace my inforation with my partners information. I have asked is this allowed, the consultant says yes. We did a quote with the consultant, however Friday we couldnt reach the dealership. Today I called in the customer care consultant says oh no man there is no quote on the system. I mean seriously I took a policy out the beginning of the month by the 6th I have informed 1st for women that I do not have the vehicle I have been paying for something I dont have, I now have a vehicle with no cover *** is going on there. You also **** about a 30 day notice when there is nothing on the policy wording.

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Replies (1)
1st for Women
1st for Women's reply13 Aug 2024, 09:29
Official
Good day kirsty

 
We are disappointed to hear about your service experience. 
 
Kindly note that your matter has been escalated to the relevant team to look into. 
 
Kind Regards,
The 1st for Women Team