Zero Customer Service

<p>I was rear-ended at the beginning of June, FFW did not bother to call me after I started the claim process and every call I made was ended with a promise to have someone call me - nobody did. I've got direct lines to the claims processor, manager, assessor and his manager - not a single person answers. Further to this, they take it upon themselves to instruct the panel beater to use alternate parts without even discussing this with me. This has delayed the work to be done on my car as it’s been with the panel beater for 2 weeks with no progress? This is the worst experience I've ever had - I chose first for women as they sell the idea of being present and providing special service for women when instead they treat women like fools as far as cars are concerned. I am more than appalled; I am utterly disappointed in this organisation.</p>