YOU’RE ON YOUR OWN WITH 1st for WOMEN. THEY DONT PUT YOU FIRST !

A taxi (minibus) collided into the rear of my car on the 24th February 2026. I logged a claim on the application. I then called 24 hours later since I haven’t heard anything from the insurance yet. I was immediately annoyed by a robot answering the call. I had to call multiple times because the robot tells me I will be transferred and then the call ends for some reason. When I finally got through to an agent he was kind, took the details for the claim which I already had on the application and told me a women by the name of Pretty Mkansie was going to call me soon as she’s been assigned to the claim. It’s exactly a week later today, 3rd March. I still did not receive a call.

I bet when I call in to cancel insurance an actual person will call and beg me to stay. But when I am in need of service I get through to a robot.

Totally disgusted at this as it’s literally the first time ever I am claiming since I first purchased my vehicle.

I decided to cancel the claim on the app. Still no one contacted me to confirm whether it had been cancelled or not.