NM
Nonhle M

1 reviews | Active since Dec 2012

15 Jun 2015, 20:15

You

Called your your callcentre today at 10am as I have been waiting for feedback on both my numbers but alas.Got through a consultant who blind transferred my call back to the queue,spoke to another one who couldn't get my id number eventually ran out of airtime but nobody bothered to call me back.I have received quotes from at least four panel beaters who re all Hyundai approved,I made sure of that.The quotes they are giving me starts from R8000 to R9500.Please advise me how you ended up on getting a quote of R5500 where is that panel beater located?Or is it because you just didn't want to process my claim?Small me fighting a losing battle with big conglomerate.I'm stil waiting for feedback as to why my excess was rounded off from R5850 to R6000.Someone please make me feel important as your sales consultant used whilst seeing me your insurance by calling me more than times and if I told them I'm busy and asked for a call back after 30 minutes they would do exactly that.It's a month a 4days since this incident was reported to you and I'm not getting any joy.

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Replies (1)
1st for Women
1st for Women's reply17 Jun 2015, 08:55
Official
Hello nhlemck180#,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to discuss all the concerns raised.

We will need to investigate the change in excess and allow the assessing team to intervene as far as the quotations differences are concerned.

We acknowledge all the frustration and hope to find a solution as soon as possible.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team