wrong information provided, claim declined

I would like to log a complaint, In January 2019 I took a policy with you, dents and scratches I wanted to find out if I had cover since I had scratched my car, I found out I didn’t have cover and took one, I was advised that the policy would pay for my car but because it had not been inspected, I had to wait for 3 months before I can claim. I even asked if it wouldn’t be a problem because my scratches would be old but I was told it wouldn’t since the waiting period would be over and my claim will go through.

I waited for the 3 months and now I am told that I was supposed to report it within 30 days, which was not communicated to me at inception because otherwise I wouldn’t have taken the cover if it wasn’t going to help me. Please assist me in resolving this, check your records and phone calls as I am unable to recall who I spoke to at the time who sold me the policy.

Please treat this as a matter of urgency, I really thought I wouldn’t have such issues with FFW, please advise of a way forward and if you can’t I would like to cancel my policies with you guys and find another insurer who will at least respect me enough to provide me with all the important details and not lie to me until I claim and be told my claim isn’t approved. this email was sent on tuesday, 21 May and i havent gotten a response yet