Wrong debit date

Item: 1st for Women
Rating: 1
Author: Manini R

Frustrating experience with [Insurance Company]. I specifically chose the 26th as my debit date when taking out insurance in Jan 2026, but they've been deducting payment on the 24th. Despite calling on Jan and March 17th, the issue persists. Promises of rectification haven't materialized - debit date remains wrong. No valid reason or support provided, and they can't even supply phone records or reference numbers when asked. 😡 Unacceptable service, especially from an insurance company

Helpful (0)

Replies (2)

1st for Women's replyOfficial

24 Mar 2026, 15:28

Hi Manini,

We are disappointed to hear about your service experience.

Kindly note that your matter has been escalated to the relevant team to look into.

Kind Regards,
The 1st for Women Team

1st for Women's reply24 Mar 2026, 15:28

Official

Hi Manini,

We are disappointed to hear about your service experience.

Kindly note that your matter has been escalated to the relevant team to look into.

Kind Regards,
The 1st for Women Team

Manini R's updateReviewer Update

26 Mar 2026, 20:00

Hi 1st for women Team

How long does it take to get a response from you guys? When I called on the 24th I was promised to get a response and assistance with 24hours. 24hours have long passed. Despite multiple calls and app checks showing the correct date, the issue persists. You're quick to take money but slow to assist.fix this or I'll move my policy elsewhere, NO cancellation fees. Your service is PITIFUL.

Manini R's update26 Mar 2026, 20:00

Reviewer Update

Hi 1st for women Team

How long does it take to get a response from you guys? When I called on the 24th I was promised to get a response and assistance with 24hours. 24hours have long passed. Despite multiple calls and app checks showing the correct date, the issue persists. You're quick to take money but slow to assist.fix this or I'll move my policy elsewhere, NO cancellation fees. Your service is PITIFUL.