SM
Siyethemba M
1 reviews | Active since May 2025
22 Jul 2025, 15:44
Wrong Claim sent by 1st for women to panel beater and wrong car part fixed
WORST INSURANCE COMPANY.
I claimed and took my vehicle to the panel beater and they decided to send the panel beater the wrong claim.
This was after I had specified the claim I was going to take my car for however they decided to send the claim with the biggest excess amount that I paid cash for. Thenjiwe Zwane and Nomhle Lelia were in contact via email and still sent the wrong claim to the panel beater.
What is the point of calling and sending emails when you''ll still send wrong information to panel beaters.
Helpful (0)
Replies (4)0
Replies (4)
1st for Women's replyOfficial
22 Jul 2025, 15:50Hi Nokuthula,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
1st for Women's reply22 Jul 2025, 15:50
Official
Hi Nokuthula,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
SM
Siyethemba M's updateReviewer Update
22 Jul 2025, 17:04Hi
This is the only response I will get from you guys.
I know I will not be contacted further for a solution by the VALUE ADDED PRODUCTS DEPARTMENT
This is the only response I will get from you guys.
I know I will not be contacted further for a solution by the VALUE ADDED PRODUCTS DEPARTMENT
SM
Siyethemba M's update22 Jul 2025, 17:04
Reviewer Update
Hi
This is the only response I will get from you guys.
I know I will not be contacted further for a solution by the VALUE ADDED PRODUCTS DEPARTMENT
This is the only response I will get from you guys.
I know I will not be contacted further for a solution by the VALUE ADDED PRODUCTS DEPARTMENT
1st for Women's replyOfficial
22 Jul 2025, 17:06Hello Nokuthula,
We have escalated your complaint to the Value-Added Products team and they will give you a call before the close of business tomorrow.
Kind regards,
The First for Women team
We have escalated your complaint to the Value-Added Products team and they will give you a call before the close of business tomorrow.
Kind regards,
The First for Women team
1st for Women's reply22 Jul 2025, 17:06
Official
Hello Nokuthula,
We have escalated your complaint to the Value-Added Products team and they will give you a call before the close of business tomorrow.
Kind regards,
The First for Women team
We have escalated your complaint to the Value-Added Products team and they will give you a call before the close of business tomorrow.
Kind regards,
The First for Women team
SM
Siyethemba M's updateReviewer Update
24 Jul 2025, 21:392 days later and no one contacted me.
I ended up contacting VALUE ADDED PRODUCTS DEPARTMENT myself. My case was handled by Ziyanda and she left it hanging after the panel beater tried to be in contact with them. She said she spoke to Thenjiwe Zwane who was the one who sent the quote to the panel beater.
My issue is still not solved. 1st for women VALUE ADDDED PRODUCTS DEPARTMENT instead of solving my issue ended up dropping my calls.
VAP then went on to telling the panel beater that they will write a review on HELLOPETER whereas they are the ones who sent the wrong quotation to the panel beater. I am sitting with a car that the wrong part was fixed.
I ended up contacting VALUE ADDED PRODUCTS DEPARTMENT myself. My case was handled by Ziyanda and she left it hanging after the panel beater tried to be in contact with them. She said she spoke to Thenjiwe Zwane who was the one who sent the quote to the panel beater.
My issue is still not solved. 1st for women VALUE ADDDED PRODUCTS DEPARTMENT instead of solving my issue ended up dropping my calls.
VAP then went on to telling the panel beater that they will write a review on HELLOPETER whereas they are the ones who sent the wrong quotation to the panel beater. I am sitting with a car that the wrong part was fixed.
SM
Siyethemba M's update24 Jul 2025, 21:39
Reviewer Update
2 days later and no one contacted me.
I ended up contacting VALUE ADDED PRODUCTS DEPARTMENT myself. My case was handled by Ziyanda and she left it hanging after the panel beater tried to be in contact with them. She said she spoke to Thenjiwe Zwane who was the one who sent the quote to the panel beater.
My issue is still not solved. 1st for women VALUE ADDDED PRODUCTS DEPARTMENT instead of solving my issue ended up dropping my calls.
VAP then went on to telling the panel beater that they will write a review on HELLOPETER whereas they are the ones who sent the wrong quotation to the panel beater. I am sitting with a car that the wrong part was fixed.
I ended up contacting VALUE ADDED PRODUCTS DEPARTMENT myself. My case was handled by Ziyanda and she left it hanging after the panel beater tried to be in contact with them. She said she spoke to Thenjiwe Zwane who was the one who sent the quote to the panel beater.
My issue is still not solved. 1st for women VALUE ADDDED PRODUCTS DEPARTMENT instead of solving my issue ended up dropping my calls.
VAP then went on to telling the panel beater that they will write a review on HELLOPETER whereas they are the ones who sent the wrong quotation to the panel beater. I am sitting with a car that the wrong part was fixed.