IP
Isabel P

1 reviews | Active since Jul 2013

28 Nov 2017, 20:25

Write off vehicle 1st for women use 2nd hand parts to try to avoid to write off a vehicle.

1st for women want to use used (soursed Parts) on my vehicle as per your quote. I would like to point out to you that at no time this was disclosed to me when I took out this insurance. There for there was a Non-Disclosure by 1st For Women. This is also not in my policy contract. In my personal opinion 1st for woman realised that this vehicle is a write off and obtained a quite for used parts to make sure that a vehicle that is supposed to be a write-off is not written off. No as*****t was done on the axles or chassis of this vehicle as they say it can only be done after they fixed the vehicle. There for this vehicle according to me is a write off that 1st for woman refuse to write off. Damage with quote on used parts is R65,000 +/- R7,000 away from being written off. I am busy having the quote analyzed by a specialists.

0
Replies (3)
1st for Women
1st for Women's reply29 Nov 2017, 08:28
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your complaint.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply30 Nov 2017, 10:50
Official

Update:

We are pleased to confirm that this matter has been resolved to your satisfaction. Please feel free to contact our Customer Relation Specialist should you require any assistance in the future.

Kind Regards,
The First for Women Team.

IP
Isabel P's update01 Dec 2017, 13:41
Reviewer Update
I would like to compliment 1st for women in the way the dealt with my complaint. Thank you for listening to me and not just ignored me . Thank you for taking our emotional feeling into account with this claim as well. I am a happy client of yours again. Thank you for that.