Worst service reserved

I have the worst experience with this insurance. My car was in an accident in January this year and it's a write off. From the day they collected my car to be assessed Nompumelelo called me and told me that she will keep me updated. After two weeks i called to do a follow up on my claim and i was told nothing has been done on my claim. The consultant (Nompumelelo Molefe)that is handling my claim is so unprofessional. Nompumelelo would just send me emails telling me that they still busy with my claim. She wouldn't call me hence I had questions that I needed answer for as it was my first time something like this happened. On the 29February finally my claim was finalized and i was told that payment will be made ( that it will take 3 to 5 workingdays). I was so surprised to be called on the 8 March to be told that the payment was canceled due to my license disk that has expired and I advised to go to the license department to find out how much it will be to renew my disk because the disk expired while the car was with the insurance. I did that and I sent back feedback to Nompumelelo Molefe on the the following week Tuesday Advising her that i was told that the car is nolonger under my name and she never got back to me. I called their Compliant department thinking I will get assistance but nah. I spoke to Coreeni whom promised me that she will find out what's happening and call me on Friday (15 March) but never did. I called again Monday (18 March) to find out what's happening and to complain about the service I have received from Nompumelelo. Coreeni promised me that she will ask someone to call me on the 19March from her department to assist further but nothing as yet. This company is the worst. I joined them thinking that they really put woman first but I noticed that they don't care about their clients. I can say that they don't