Worst Service Offer

I received and still receiving the worst service ever.I submitted my claim in on my TV and cellphone Samsun ZFLIP 5.The TV claim was approved and I was told to pay excess of R750 to New World, the cellphone claim was declined and they told me their service provider will return my phone.early Novemeber the claim was closed, I waited the whole of November and Decemeber to receive my TV, after a huge fight with them, I had to be the one making calls, neither the service advisor nor team leader returned my calls.The TV was finally delivered in January however they started ducking and diving when it came to my phone, I gave them grieve and the eventually told me that the service provider lost my phone, apparently my phone was delivered to the wrong person extremely far from where I stay. They promised to replace my phone with a demo only for them to send me a dummy phone which did not even have a box. The phone had recently deleted. On suspicion that the phone might be a ****** one, we reported the matter to the phone back and ever since they got the phone back they have been giving me story and after. I still do not have phone as I type this. My original phone that they claim to have lost have private and sensitive information,1ST For Women and its useless service provider failed to protect my sensitive information.

Such incompetence!!!!!