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samantha.marinus samantha.marinus

1 reviews | Active since Mar 2017

14 Sept 2020, 10:32

Worst service in the History 9f Insurance

First for Women. They have provided the worst service in History. I thought they were a High Class Insurance company on the contrary..... They don't deliver, I have to contact them repeatedly to get feedback. Please people be aware of the poor service delivery. Management has not contacted me once.... Even after lodging complaints. They sent out a Plumber to assess my claim..... The plumbing company did not adhere to Covid 19 protocols..... They were not represented in uniform and they made me and my family feel uncomfortable. Don't ever insure from First for Woman. Jonelda the manager is never available.... They can listen to all my calls that I had to make to try and get info from them. There is NO COMMUNICATION FROM THEM. THE PLUMBING COMPANY WANTED TO PROCEED WITH THE CLAIM ON THEIR APPROVAL BUT I REFUSED AND WHEN I CONTACTED FFW THEY KNEW NOTHING OF THE SORT..... 500%BAD SERVICE.. . TO THIS DATE 6 DAYS ALREADY AND NOTHING FROM EDWARD THE CLAIMS PERSON ASSIGNED TO MY CASE.

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Replies (2)
1st for Women
1st for Women's reply14 Sept 2020, 11:09
Official
 
Hi Samantha,

We would like to apologize for the service you have received.

We will escalate your matter to our team, they will be in contact with you.

Kind Regards, 
The 1st for Women Team


1st for Women
1st for Women's reply15 Sept 2020, 14:51
Official
Hi Samantha,

Just to confirm that our team has been in contact with you and that your matter has been resolved.

Kind Regards,
The 1st for Women Team.