Worst service from an insurer

Has to be one of the worst insurance companies to deal with definitely #Last4Women. I submitted a claim in November for my car after I sustained damage to it during the major floods in George. They could not get a simple thing like changing my contact details on the system right. The result of this was that the panel beaters could not get hold of me to arrange for me to bring my car in for repairs as the number they had on record was incorrect. Needless to say 3 months later we are getting somewhere. In January I submitted a claim for chip/Crack damage to my windscreen. A lady from PG glass advices me that as instructed by @1st4women they will replace my Mercedes-Benz branded windscreen with a Subvue windscreen as my car is no longer under warranty and this should not be a problem. The last time they replaced my windscreen with a sub-grade product my rear view mirror kept on falling, when I took my car into Mercedes benz to enquire as to what the cause was, they explained that the windscreen was not compatible for my car. I ask 1st for women again why Mara? Why take my money every month for an insured item of a certain quality then come claim stage you spin me stories and try and convince me that the suggested replacement product is just as good? Insurance is a ****.