WORST SERVICE EVER

I logged a claim on a pipe that burst in my bath room , and had to get someone to assist a s a p as there where water everywhere a plumber came to assist just to close the water , I sent photos and videos on the app , and sent the quote and everything they needed I am not a plumber but do understand that the pipe is in the wall and there needs to broken through and tiles need to be removed , litterly a big mess

After 5 days still did not hear anything and I sent emails and message on app to Beverly and Emmanuel and then got an email as I missed a call , that another plumber will come out They did phone me the day before yesterday , confirming they are to busy and will come on the 11th late afternoon , I arranged for someone to be at my house and they where there and mentioned whats needs to be done 2 wholes in the wall tiles have to be taken off and and , and will sent quote through , done nothing else , and left , Then I got a call today from another company can they come out and assess the damaged that needs to be repaired , and I said nothing has been done I have not received a call form anyone except miss call regards the other plumbing company , I phone everytime , I sent numours emails and not one replay I was promised yesterday after Beverly cut the call in my ear , form another consultant that a manager will call , not one , person has called me since yesterday please see screens hot shot attached Phone again and held on for more then 20 min to speak to a manager and nothing , had to cut the call as I am working full time I have been a client for awhile and even though my policy may not be that big I am still a paying customer . And still no water and no repairs has been done and no call I am very upseton the way I have been treated , and think is very unprofessional to not give feedback , I also attached a complaint and even on that I did not receive a call