Worst service ever

I got an accident on the 28 march.i am told i can only get a date of 06may to book in the car for repairs.imagine all these entire time i need to wait?these is not what we get told when we pay our instalments monthly and on time.that time i dont even know who is assigned to handle my case let alone contacting them..i am finding this very unacceptable and poor service from such a famous company