1 reviews | Active since Jul 2012
Worst Service Ever
<p>On Wednesday the 5th July I was involved in an accident which was not my fault. I cantacted my insurance company for assistance, after alot of back and forth, i evenutally contacted them only to discover my car has been written off. They adviser then explained that there will be an excess of R7000. I explained to her that i was not explained this upon my sign up and if it was i didnt understand as i was looking for full comprehensive cover. Further to my injuries and stress i was told that i would would only be eligible for a courtesy car once my claim was finialised. I am a single mother with a little boy who i am unable to get back and forth to school and i am unable to get to work due to no transportation, I spoke to a manager at your call centre who had abosultely no sympathy to my situation. I am at my wits end, i need a car to earn a living but no one at First for Woman are able to assist me. I cannot afford the excess for this claim, can someone please call me.</p>
We acknowledge receipt of your complaint.
We are so sorry to learn about the accident. Please allow us the opportunity to investigate your concerns in order to provide you with feedback herein.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
We are so sorry to learn about the accident. Please allow us the opportunity to investigate your concerns in order to provide you with feedback herein.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The First for Women Team.
Update:
One of our Customer Relation Specialists attempted to contact you on your mobile, without success and there were no room to leave a voice message.
We have requested further assistance from our claims department, who will also attempt to contact you to discuss the matter.
Kind Regards,
The First for Women Team.
Update:
One of our Customer Relation Specialists attempted to contact you on your mobile, without success and there were no room to leave a voice message.
We have requested further assistance from our claims department, who will also attempt to contact you to discuss the matter.
Kind Regards,
The First for Women Team.
Update:
We are pleased to confirm that this matter has been resolved.
Our Customer Relation Specialist attempted to contact you, without success and there were no room to leave a voice message. We will direct message the details to you and invite you to contact us if you require further assistance.
Kind Regards,
The First for Women Team.
Update:
We are pleased to confirm that this matter has been resolved.
Our Customer Relation Specialist attempted to contact you, without success and there were no room to leave a voice message. We will direct message the details to you and invite you to contact us if you require further assistance.
Kind Regards,
The First for Women Team.