Worst Service Ever

THESE GUYS MARKET LIES. From posting our review last week, we got told on Friday that there’s a debit that was reversed and that we aren’t covered for January. Fine we conceded to our mistake and asked that they debit us, the call was around 16:30 and we were told that people had knocked off from work, that the debit will be processed on Monday. Monday passed and the debit was processed on Tuesday. Yesterday from the app we got a notification that our claim (TYRE & RIM) has been finalized and that a consultant will call. Hours passed until we decided to call them ourselves. We asked what the procedure was, it being that the claim is finalized. Then we were told that we must find a tigerwheels and tyre outlet to get the rim and tyre quote. Also that they will payout R1200 toward the tyre and nothing for the rim. We told them that where we are based there isn’t any tigerwheel outlet and that we can’t drive out of town without a sparewheel. We told them there’s a Dunlop and supaquick where we are and we were advised to look for quotes on the rim and tyre. We got the quotes and sent a cheaper one from supaquick via WhatsApp and their VAPSClaims@tihsa e-mail, to which we got no response. Also, we repaired our rim elsewhere because they made it clear they won’t cover it despite what their marketing media says.

Today, we called them to ask whether they got the email and WhatsApp since we’ve been blue ticked. Then we were told that we must get to the tigerwheel outlet which is in the next town, this despite our voiced hindrances. Also, they today claim that they will pay R1200 for the rim and R500 for the tyre. We told them that we have fixed it elsewhere from as a result of their assertion yesterday. And still they won’t budge. We asked them to forward us to the cancellation department and then we were hung up.

This is the WORST BRAND ever, I can’t imagine the trouble we’d be going through were we making a claim on a much more serious incident.

GUYS STAY AWAY FROM THIS BRAND. The directors and founders probably mean well, but the ethos gets rotten in the hands of their “field workers”