Worst service and Non response to requests and updates

I have been with FFW since 2011, This year I had my first claim since then. Someone drove into me on the 24th April. I registered the claim, took the Car in for assessment. Heard nothing, so I called on the 9/05 and was informed, "Oh the claim was approved" as if I won the lotto. Received a sms saying Renewit it do the repairs. Again I heard nothing. Called on the 24/05 Magadi informed me she would follow up on the repair and let me know . No response again! So I laid a complaint on 31/05 the app and sent an email. Nadia Shaik rep**** and requested more information and said she would get back to me. I Called AGAIN on the 20/06. Spoke to Latifa Bougard who told me the claim was complete. She would reset it it as nothing has been done. Today, 25/06, I have called again. Apparently there are no managers to escalate to.. This is how FFW works! CAN YOU GIVE ME THE MONEY, I WILL GET THE CAR FIXED MYSELF. The incompetence is really unacceptable.!!! Please reply by email or call or sent a ***eon, anything will do! I want my car repaired!