Worst Service

I have been made a fool by telesure trying to pretend to sort my query on my missing items when I had an accident, its been 2 months and as per the lady who was assisting me by now I should have received my missing items, how many years am I going to wait for this issue to be resolved, how can someone trust insurance companies or should I say mother companies like yours because you do not deliver the service you promised. I need this to be sorted by end of this week because I have been send from pillar to post and I am tired of getting calls from consultant who always wants me to explain what happened what's missing etc, aren't you guys supposed to keep a record of such things??