Worst service

I cancelled my insurance and to my suprise you tried debiting my account which resulted in me getting bank charges of R 130. I called on the 29/08/2026 and I asked the lady who assisted me if the debit order will not go through, she said yes. I would like to know how will you refund my bank charges as on the recording I asked towards the end of the call and was assured that the debit order will not go through. I also have received my cancellation letters for both my insurance and my warranty plan.

With saying that please ensure that you dont try and debit my account again on the 15th as it will cost me more charges. I need clarity on who will pay the bank charges as I clearly asked several times if the debit order will go through.