WORST SERVICE

POLICY *** Good day I was not surprised this morning by the service I got, it just made more sense to me why I made the decision to cancel my policy with FFW.

On (or around) the 16th to 18th of May, I phoned to cancel my policy as I received a better quote with another insurer. The lady taking the call, tried to get me to change my mind where I kindly advised her I am not interested, I want to cancel my policy. She said she would cancel it for me.

Low and behold, this morning the debit order went off on my account again. After 4 phone calls, I was advised that I had to cancel it through the broker. I DO NOT EVEN KNOW WHO THE SO CALLED BROKER IS. This was the first word I heard of it today.

I keep getting promises that I will be phoned back, and nothing happens. I gave the last lady (Bonny) 10 minutes to get a manager to call me back. This is an ********l deduction from my account, which puts me in arrears on my account, which will mean that some of my debit orders will not go through. I do not appreciate this.

I expect FFW to fix this as I have done my due diligence to inform you of my decision to cancel my policy, and the reason why. I have had no joy for the period I was insured with FFW. In April when I checked on my policy, I noted that I was listed as the principle driver, and not my daughter, which I know for a fact was clearly communicated as her address reflects on the policy, not mine. When I brought this to the agents attention, I had to pay an additional fee for them to adjust it to list her as the principle driver. NOT MY FAULT, but I had to pay extra. My premium went up. Nice. Now, after I gave ample time notice to cancel the policy, it was not done? AGAIN, NOT MY FAULT.

I expect this matter to be resolved TODAY. I am not happy with this, I expect the funds to be in my account by the end of the day as I do not have the capacity to pay for debit orders that will RD due to your negligence. I changed the insurer as you could not meet the premium I was offered, a whole R600 less on what I was paying now.

So, I respectfully request a call and action taken today.

Regards Mrs Greyvenstein