WORST ROAD SIDE ASSISTANCE ( OR LACK THEREOF)

I called FFW as I had a tyre burst this evening and needed roadside assistance. The lady said that the person who was going to assist me would be 25min away and that she would send someone to wait with me and that I could keep in contact with her on the whatsapp line she gave me. I tried communicating with her on the whatsapp line but wouldn't get any response and she eventually said that she was struggling to get a hold of the person who was supposed to wait with me. Eventually after more than 30min of waiting by myself in the dark on the side of a dangerous highway, a member of the community security company stopped and offered to change my tyre as he said that I was in an extremely dangerous area. I sent a message to inform that consultant that I was leaving and a while later that person who was supposed to assist me called to say he thinks he sees me on the side of the road and he was going to make a u-turn to come and assist. I informed him that it was too late (almost an hour later!) and that someone had already helped me and I was on my way to work. I then get a message to say that my call had been resolved!. What terrible service! There should be backup people available if your company cannot get a hold of one service provider. And to wait by myself in a dangerous area in the dark for an hour for someone to change a tyre is unacceptable, especially if you are forcing me to wait alone because you can't get a hold of your service provider. You advertise a product and service but you don't stipulate that "this service will only be provided on condition that you are able to reach your service providers".