WORST MOST *********** INSURANCE ON THE PLANET!! THEY DO NOT CARE ABOUT YOU AND THEY DO NOT CARE ABOUT WOMEN, LEAVING THEM IN THE DARK, STRANDED FOR HOURS AFTER ATTEMPTED THEFT!!

First for women, I have never been more upset about such poor service in my life.

Friday the 23rd little after 5pm, my car was broken into and completely unable to be driven, I have been with you guys for 1 year and 8 months and in that time the only thing that I have done was fill 3 or so windscreen small chips that was covered by you and got a battery jump 2x.

Friday night I learned that your logo is a lie. I was left with my almost 60 year old mother and almost 80 year old grandmother alone in the dark and scared waiting for the person to arrive from first help. Once Eugene got there, he had to wait for the person with the lowbed to arrive which took a few hours, we waited in the dark, 3 women alone. After over 2 hours of waiting for the lowbed,I eventually sent my mother to go and get her vehicle by bolt. This is not looking out for women. We were shaken, scared and unsafe. My insurance is covered for a courtesy car, you knew as per the phone call and location after I had gotten back to my broken in car that I was in Krugersdorp and that I reside in Centurion. You told me I’d get a courtesy car the NEXT day?!?!? Now what would that help me? How was I supposed to get home?? I selected that option for a reason, your company clearly doesn’t put women first nor do they care about their safety. Your adverts say you'll send someone out to keep you safe while you wait, no one came even though it was already quickly getting dark when this took place.

I had to make my own way home, at my own expense when I pay you every month, on time. Eugene never bothered calling me once the lowbed actually arrived so I had to follow up myself instead.

You were not there when I needed you. While waiting on the lowbed I also called your roadside assistance number to figure out where the person was and how I was going to get home, after MULTIPLE unanswered calls and call me back requests, I gave up... and the next day during office hours no one even bothered getting hold of me.

First help’s reviews are absolutely awful, there is certainly more than one bad review on their company taking one’s tank of petrol once their car arrives there as well as anything in the car. I had one bar over half a tank of petrol and I expect my car returned with same. If there is a law that cars can’t stand with x amount of fuel in them due to it being a fire hazard, why don’t they drain the petrol, store it in a proper container and then put it back in the car they took it out of? Instead, they seem notoriously known for keeping it, which is theft.

Eugene from first help also said that this will take about 2 weeks to fix because of quotations etc, the passenger doors lock got slightly damaged and the ignition got damaged as well, that’s it, and that is not a 2 week job, more like a half day job. You also know where you get your 3 or so quotes from and can get an estimate on the cost of the above in an hour.

I am truly disgusted in the way you do business and your complete lack of etiquette or care for your clients. You work until 5pm on a weeks day and that's it, what if this happened on a Sunday?

I called yesterday myself (24 June) to find out what's happening with my courtesy car and nothing was even put through..... I spent R200 on airtime after being sent from pillar to post all morning, frustrated and not helped due to your companies incompetence.

I guess I'll be calling tomorrow to also find out what on earth is happening with my car, these situations are already so stressful for people, the added stress of you not doing your jobs and what clients pay for is unacceptable and unnecessary.

I would not advice anyone to insure with you, especially not women.

AND DON'T EVEN COMMENT YOUR GENERIC REPLY, I HAVE NO INTEREST IN YOU CONTACTING ME 2 DAYS AFTER I NEEDED YOU!!!