RR
Riana R
1 reviews | Active since Aug 2023
17 Dec 2024, 12:16
Worst insurance service ever received
By far the worst customer service I have ever received. It is tremendously difficult to get through to the correct department and almost impossible to telephonically speak to anyone that can actually assist with your specific queries. I have also made requests via emails that blatantly gets ignored and I have to continuously follow up merely to be sent what I require in relation to my claim. The process of my claim has not been handled with any form of urgency despite the matter being marked as urgent and it being an emergency situation. This being in an extremely stressful situation where simple communication could have made the process of having to deal with the matter giving rise to the claim a lot easier. I will not recommend this company to anyone looking for insurance.
Helpful (0)
Replies (3)0
Replies (3)
1st for Women's replyOfficial
17 Dec 2024, 12:24Hi Riana Brown
We acknowledge the receipt of your complaint.
We acknowledge the receipt of your complaint.
Please note we would like to escalate the matter to the relevant department and in order to do this we need your ID,Policy and contact number
Kind regards,
The 1st For Women Team
Kind regards,
The 1st For Women Team
1st for Women's reply17 Dec 2024, 12:24
Official
Hi Riana Brown
We acknowledge the receipt of your complaint.
We acknowledge the receipt of your complaint.
Please note we would like to escalate the matter to the relevant department and in order to do this we need your ID,Policy and contact number
Kind regards,
The 1st For Women Team
Kind regards,
The 1st For Women Team
1st for Women's replyOfficial
17 Dec 2024, 14:20Please kindly not we are unable to locate a policy with the provided ID,Policy and Contact number.
The above policy number provided is invalid.
Kind regards,
The 1st For Women Team
The above policy number provided is invalid.
Kind regards,
The 1st For Women Team
1st for Women's reply17 Dec 2024, 14:20
Official
Please kindly not we are unable to locate a policy with the provided ID,Policy and Contact number.
The above policy number provided is invalid.
Kind regards,
The 1st For Women Team
The above policy number provided is invalid.
Kind regards,
The 1st For Women Team
RR
Riana R's updateReviewer Update
20 Dec 2024, 11:48It is so frustrating that a business would, despite a bad review, make no effort to reach out and try and resolve the issue. I was asked for my policy number, the reply was that they could not find my policy on their system, yet my debit order went off and I have had numerous conversations with FFW under my policy number. I then send a screenshot of mu policy document on 17 December 2024 and after that I did not get any response at all.
My matter was sent for "review" from the insurer and I got an 'update' from the complaints department and after my response to enquire about the details pertaining to the review in order for me to respond thereto I was informed that they do not even have the information yet. This morning after enquiring I was told that they are still waiting for the documents and information from the insurer ( First for women). So my claim got rejected. There has been various reasons for the rejection given to me telephonically, each one different and none was put in writing when I requested. Now I am not after 4 days even in a position to respond to the averment for the rejection with the dispute resolution team reviewing the matter, cause they do not even know what it is.
My matter was sent for "review" from the insurer and I got an 'update' from the complaints department and after my response to enquire about the details pertaining to the review in order for me to respond thereto I was informed that they do not even have the information yet. This morning after enquiring I was told that they are still waiting for the documents and information from the insurer ( First for women). So my claim got rejected. There has been various reasons for the rejection given to me telephonically, each one different and none was put in writing when I requested. Now I am not after 4 days even in a position to respond to the averment for the rejection with the dispute resolution team reviewing the matter, cause they do not even know what it is.
RR
Riana R's update20 Dec 2024, 11:48
Reviewer Update
It is so frustrating that a business would, despite a bad review, make no effort to reach out and try and resolve the issue. I was asked for my policy number, the reply was that they could not find my policy on their system, yet my debit order went off and I have had numerous conversations with FFW under my policy number. I then send a screenshot of mu policy document on 17 December 2024 and after that I did not get any response at all.
My matter was sent for "review" from the insurer and I got an 'update' from the complaints department and after my response to enquire about the details pertaining to the review in order for me to respond thereto I was informed that they do not even have the information yet. This morning after enquiring I was told that they are still waiting for the documents and information from the insurer ( First for women). So my claim got rejected. There has been various reasons for the rejection given to me telephonically, each one different and none was put in writing when I requested. Now I am not after 4 days even in a position to respond to the averment for the rejection with the dispute resolution team reviewing the matter, cause they do not even know what it is.
My matter was sent for "review" from the insurer and I got an 'update' from the complaints department and after my response to enquire about the details pertaining to the review in order for me to respond thereto I was informed that they do not even have the information yet. This morning after enquiring I was told that they are still waiting for the documents and information from the insurer ( First for women). So my claim got rejected. There has been various reasons for the rejection given to me telephonically, each one different and none was put in writing when I requested. Now I am not after 4 days even in a position to respond to the averment for the rejection with the dispute resolution team reviewing the matter, cause they do not even know what it is.