KW
Kelly W
1 reviews | Active since Nov 2021
24 Jan 2023, 08:47
Worst insurance for Household content
I wish I could give less than 1 star.
They will take your money but when it comes to paying claims, they dont. They also have bogus reports that are not accurate and rely on that as damage reports. Instead, their assessors do more damage to the items.
Then lets look at their communication OR COMPLETE LACK THERE OF!
I had to phone them, begging them for information to my claims a week after reporting the claims.
Because of how long it takes for them to get back to you, I had multiple food damages/losses.
Now I am trying to cancel my policy and "Value added services" and they keep hanging up on me.
With the amount ive paid them, I could have replaced all the claims they had rejected...
Oh and the cherry on the cake - My 1 year old vacuum claim was rejected because of "old age"
This company is a joke, they will take your money and you get nothing in return. As far as I am concerned, they are ********** and ***** from you
Helpful (0)
Replies (8)0
Replies (8)
1st for Women's replyOfficial
24 Jan 2023, 08:49Hi Kelly W,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback.
Kind Regards,
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback.
Kind Regards,
The 1st for Women Team
1st for Women's reply24 Jan 2023, 08:49
Official
Hi Kelly W,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback.
Kind Regards,
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback.
Kind Regards,
The 1st for Women Team
KW
Kelly W's updateReviewer Update
24 Jan 2023, 08:55Im sure this complaint will be ignored just like all the other attempts I have made to communicate with this horrific money guzzler.
You guys are happy to take, take and take but when it comes to your purpose and your reason for being, you rely on nonsense information, makes you unreliable and *************.
PLEASE get someone to contact to cancel ALL policies I have with you.
I tried last night but she had to call me back today and then she hung up on me.
You guys are happy to take, take and take but when it comes to your purpose and your reason for being, you rely on nonsense information, makes you unreliable and *************.
PLEASE get someone to contact to cancel ALL policies I have with you.
I tried last night but she had to call me back today and then she hung up on me.
KW
Kelly W's update24 Jan 2023, 08:55
Reviewer Update
Im sure this complaint will be ignored just like all the other attempts I have made to communicate with this horrific money guzzler.
You guys are happy to take, take and take but when it comes to your purpose and your reason for being, you rely on nonsense information, makes you unreliable and *************.
PLEASE get someone to contact to cancel ALL policies I have with you.
I tried last night but she had to call me back today and then she hung up on me.
You guys are happy to take, take and take but when it comes to your purpose and your reason for being, you rely on nonsense information, makes you unreliable and *************.
PLEASE get someone to contact to cancel ALL policies I have with you.
I tried last night but she had to call me back today and then she hung up on me.
1st for Women's replyOfficial
24 Jan 2023, 08:59Hi Kelly,
Please note that your matter has been escalated to the relevant team, they will contact you with feedback.
Kind Regards,
Please note that your matter has been escalated to the relevant team, they will contact you with feedback.
Kind Regards,
The 1st for Women Team
1st for Women's reply24 Jan 2023, 08:59
Official
Hi Kelly,
Please note that your matter has been escalated to the relevant team, they will contact you with feedback.
Kind Regards,
Please note that your matter has been escalated to the relevant team, they will contact you with feedback.
Kind Regards,
The 1st for Women Team
KW
Kelly W's updateReviewer Update
28 Jan 2023, 16:59Good day 1st for Women.
The complaints department did contact me but considering I had already arranged to get rid of the fridge, I have no idea how you will investigate the claim.
The person who collected the fridge, (it's a nice size fridge - over 400 litres and we did try look after it as well as we could) well, he clearly wanted it.
Well, he called me today and informed me that it's the compressor that was damaged.
I was so taken by his call, I didn't think to ask his permission to give his contact deals to the woman investigating the claim.
I've tried to call him back but there was no answer, as this is all the evidence I need to prove that the report submitted was INCORRECT and that the inspection was a JOKE.
Now, sadly, based on the claim conclusion and the fact that we had to replace the fridge at our own cost, I wanted to get rid of the broken fridge.
We don't have the space and why would I want something that can't be used properly?
So, the fridge is now unavailable, so I have no idea how this investigation will take place.
Oh, and FYI, the communication I have experienced from 1st for women and this complaint department really does match the level of service I've recieved.
The communication is pathetic and leaves one wondering WHAT IS GOING ON?
The complaints department did contact me but considering I had already arranged to get rid of the fridge, I have no idea how you will investigate the claim.
The person who collected the fridge, (it's a nice size fridge - over 400 litres and we did try look after it as well as we could) well, he clearly wanted it.
Well, he called me today and informed me that it's the compressor that was damaged.
I was so taken by his call, I didn't think to ask his permission to give his contact deals to the woman investigating the claim.
I've tried to call him back but there was no answer, as this is all the evidence I need to prove that the report submitted was INCORRECT and that the inspection was a JOKE.
Now, sadly, based on the claim conclusion and the fact that we had to replace the fridge at our own cost, I wanted to get rid of the broken fridge.
We don't have the space and why would I want something that can't be used properly?
So, the fridge is now unavailable, so I have no idea how this investigation will take place.
Oh, and FYI, the communication I have experienced from 1st for women and this complaint department really does match the level of service I've recieved.
The communication is pathetic and leaves one wondering WHAT IS GOING ON?
KW
Kelly W's update28 Jan 2023, 16:59
Reviewer Update
Good day 1st for Women.
The complaints department did contact me but considering I had already arranged to get rid of the fridge, I have no idea how you will investigate the claim.
The person who collected the fridge, (it's a nice size fridge - over 400 litres and we did try look after it as well as we could) well, he clearly wanted it.
Well, he called me today and informed me that it's the compressor that was damaged.
I was so taken by his call, I didn't think to ask his permission to give his contact deals to the woman investigating the claim.
I've tried to call him back but there was no answer, as this is all the evidence I need to prove that the report submitted was INCORRECT and that the inspection was a JOKE.
Now, sadly, based on the claim conclusion and the fact that we had to replace the fridge at our own cost, I wanted to get rid of the broken fridge.
We don't have the space and why would I want something that can't be used properly?
So, the fridge is now unavailable, so I have no idea how this investigation will take place.
Oh, and FYI, the communication I have experienced from 1st for women and this complaint department really does match the level of service I've recieved.
The communication is pathetic and leaves one wondering WHAT IS GOING ON?
The complaints department did contact me but considering I had already arranged to get rid of the fridge, I have no idea how you will investigate the claim.
The person who collected the fridge, (it's a nice size fridge - over 400 litres and we did try look after it as well as we could) well, he clearly wanted it.
Well, he called me today and informed me that it's the compressor that was damaged.
I was so taken by his call, I didn't think to ask his permission to give his contact deals to the woman investigating the claim.
I've tried to call him back but there was no answer, as this is all the evidence I need to prove that the report submitted was INCORRECT and that the inspection was a JOKE.
Now, sadly, based on the claim conclusion and the fact that we had to replace the fridge at our own cost, I wanted to get rid of the broken fridge.
We don't have the space and why would I want something that can't be used properly?
So, the fridge is now unavailable, so I have no idea how this investigation will take place.
Oh, and FYI, the communication I have experienced from 1st for women and this complaint department really does match the level of service I've recieved.
The communication is pathetic and leaves one wondering WHAT IS GOING ON?
KW
Kelly W's updateReviewer Update
30 Jan 2023, 12:33I got an SMS this morning from you guys about a claim.
I tried to call the number attached to the message and the number isn't registered.
I called you guys and there was apparently no sms sent to me.
I have emailed the woman investigating the complaint with a screenshot of the sms, and she hasn't responded.
So, what exactly is going on?
I tried to call the number attached to the message and the number isn't registered.
I called you guys and there was apparently no sms sent to me.
I have emailed the woman investigating the complaint with a screenshot of the sms, and she hasn't responded.
So, what exactly is going on?
KW
Kelly W's update30 Jan 2023, 12:33
Reviewer Update
I got an SMS this morning from you guys about a claim.
I tried to call the number attached to the message and the number isn't registered.
I called you guys and there was apparently no sms sent to me.
I have emailed the woman investigating the complaint with a screenshot of the sms, and she hasn't responded.
So, what exactly is going on?
I tried to call the number attached to the message and the number isn't registered.
I called you guys and there was apparently no sms sent to me.
I have emailed the woman investigating the complaint with a screenshot of the sms, and she hasn't responded.
So, what exactly is going on?
KW
Kelly W's updateReviewer Update
02 Feb 2023, 05:00Morning.
Why was money still taken from my account after I have begged to have everything cancelled and still have all the cancellation emails?
This just keeps proofing my point.
You guys are *****, theives and **********.
I would like my money back
Why was money still taken from my account after I have begged to have everything cancelled and still have all the cancellation emails?
This just keeps proofing my point.
You guys are *****, theives and **********.
I would like my money back
KW
Kelly W's update02 Feb 2023, 05:00
Reviewer Update
Morning.
Why was money still taken from my account after I have begged to have everything cancelled and still have all the cancellation emails?
This just keeps proofing my point.
You guys are *****, theives and **********.
I would like my money back
Why was money still taken from my account after I have begged to have everything cancelled and still have all the cancellation emails?
This just keeps proofing my point.
You guys are *****, theives and **********.
I would like my money back
KW
Kelly W's updateReviewer Update
07 Feb 2023, 11:56Just as expected, they investigated the claim and it will not be over turned because they are relying on an unreliable report and the psychic abilities of the damage assessor when it came to my fridge.
THIS INSTITUTION IS SUCH A *****!
THEY TAKE TAKE TAKE AND ***** YOUR MONEY AND WHEN YOU COMPLAIN, THAT COMPLAINT IS HANDLED LIKE SUCH A JOKE!
UNBELIEVABLE!
THIS INSTITUTION IS SUCH A *****!
THEY TAKE TAKE TAKE AND ***** YOUR MONEY AND WHEN YOU COMPLAIN, THAT COMPLAINT IS HANDLED LIKE SUCH A JOKE!
UNBELIEVABLE!
KW
Kelly W's update07 Feb 2023, 11:56
Reviewer Update
Just as expected, they investigated the claim and it will not be over turned because they are relying on an unreliable report and the psychic abilities of the damage assessor when it came to my fridge.
THIS INSTITUTION IS SUCH A *****!
THEY TAKE TAKE TAKE AND ***** YOUR MONEY AND WHEN YOU COMPLAIN, THAT COMPLAINT IS HANDLED LIKE SUCH A JOKE!
UNBELIEVABLE!
THIS INSTITUTION IS SUCH A *****!
THEY TAKE TAKE TAKE AND ***** YOUR MONEY AND WHEN YOU COMPLAIN, THAT COMPLAINT IS HANDLED LIKE SUCH A JOKE!
UNBELIEVABLE!
KW
Kelly W's updateReviewer Update
16 Feb 2023, 13:05Ive sent my robot vacuum cleaner in - the claim where you guys said it was due to old age (was just over a year old at the time)
Well, it was the battery that got wet.
Your assessors and your complaints department is a joke, its ***** and I will be taking this matter further as I now j=have the evidence that you guys are *****s and you will now be paying for it!!
Well, it was the battery that got wet.
Your assessors and your complaints department is a joke, its ***** and I will be taking this matter further as I now j=have the evidence that you guys are *****s and you will now be paying for it!!
KW
Kelly W's update16 Feb 2023, 13:05
Reviewer Update
Ive sent my robot vacuum cleaner in - the claim where you guys said it was due to old age (was just over a year old at the time)
Well, it was the battery that got wet.
Your assessors and your complaints department is a joke, its ***** and I will be taking this matter further as I now j=have the evidence that you guys are *****s and you will now be paying for it!!
Well, it was the battery that got wet.
Your assessors and your complaints department is a joke, its ***** and I will be taking this matter further as I now j=have the evidence that you guys are *****s and you will now be paying for it!!