CM
Cyrilla M

1 reviews | Active since Mar 2018

10 Mar 2018, 10:17

Worst insurance company in SA

This is insurance company uses car-fishing to get you to sign up. Then they take long with processing your claim without follow up calls to update you. Only when I complained did they start the process. Now they have sent my vehicle to the worst car body shop ever with poor ratings and reviews. I feel the least they can do is offer me a courtesy car due to their inconvenience and incompetence but they shift the blame to the car body shop! Yet they say they fight against women abuse. BUT...

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Replies (3)
1st for Women
1st for Women's reply11 Mar 2018, 13:23
Official

We acknowledge receipt of your complaint.

We will be in contact with you during office hours.

Kind Regards,

The First for Women Team.

1st for Women
1st for Women's reply12 Mar 2018, 09:32
Official

Update:

As discussed with our Customer Relation Specialist, we are giving your complaint urgent attention, final feedback will be provided shortly.

Kind Regards,

The First for Women Team.

1st for Women
1st for Women's reply13 Mar 2018, 10:29
Official

Update:

As discussed with our Customer Relation Specialist, we confirm that this matter has been resolved and that you are satisfied with the outcome.

We apologise for any inconvenience this has caused and invite you to contact our Customer Relation Specialist for further assistance.

Kind Regards,
The First for Women Team.