Worst insurance company

I am currently admitted in hospital with a serious illness My car tyres were ****** off my car my property while I’ve been here 2 days ago I called in and was told to submit an online claim and told that within 24 hours an assessor would come in to assess the car and damages and they would sort it out. It has been over 2 days and since then not one person from first for women has contacted me! I have had to call them numerous times. They do not care about their clients and only keep increasing my premium but have the worst customer service! I called them again today at my own expense because they would never call me and they then tell me while I’m laying in a hospital bed that I should go around ( how with no car and I’m admitted) to get quotes for the tyres myself and send it to them! So no assessor or help from their side , story has totally changed and now I need to do the work and send it to them. The person “ handling” my claim has been useless and is only back at work on Monday!!! So I will wait until then for her to contact me and still will have my car sitting on bricks I have work on Tuesday morning What am I meant to do until then ?? Their service is shocking! First for “women” is such a pointless name to have for a company who doesn’t care about any women at all.