Worst experience with 1st for woman1sr

I signed up with 1s for woman with amazing promises from them, excellent rate, panic button, quick turnaround times, only to find out everything I was promised is the opposite. I was involved in an accident on the 16th of Sept 2025, on a dangerous stretch of road, after dark, so I pushed the panic button and it failed, 1st for woman did not respond, I tried several times with no response. my fiancé had to arrange private security and private towing. the next the I put in the claim and had car rental cover which they wanted me to pay for, everything that was discussed in the initial phoned call upon sign up does not correspond to the policy. the car went to the panel beater, the details of the vehicle on the quotation from the assessor are incorrect, we have asked for the initial recording because I dispute the excess that was discussed and agreed upon sign up, but they fail to send this to us. they fail to communicate with us regarding the process and repair of the vehicle. our questions go unanswered. This was my worst claim experience ever; I'm Traumatized by the whole experience with 1st for woman.