Worst experience this insurance company

The service is very slow . I called midnight on the 1st reporting I had a accident and the lady told me to drive the car since it's drive able. I kept calling daily asking where I should take the car and I was told since it's drive able you have to keep driving it like that. Mind you it has no lights. The worst is that you are the one making communication on a daily. I call about a week later the lady tells me it only can fixed quicker and you get the courtesy car if a tour track collects the car. I have been in an accident and they process is worrying and stressful. No calls you when you ask them to call you back because you running out of airtime. You also lose interest after joining because they tell you we have a guardian angel and the don't , which wasn't sent to me. The staff is not well trained ,one will tell you your car is assed, the next one will tell you your car is at the depot, the other one will tell you "we waiting for an assessor " I have to correct them including the guy that was doing the investigation he said the next step is assessing the car,which I corrected, the worst I bul****. I got new people working on you case , got a text on the app but no communication. The bullying is not something I can get over soon,which my colleagues noticed to.