Worst experience ever......

1. My car was damaged on the 23th of June 2022, and 1st for women promptly booked it with their preferred service provider the same day, who failed to fix it within the stipulated 30 days linked to the courtesy car on my insurance profile with 1st for women, this left me with no car to go to work and to also take my daughter to school amongst other things . I subsequently incurred costs linked to this inconvenience caused the insurance and their appointed service provider. 2.Their assessor who assessed and evaluated the work done still released the car to me, knowing very well that it is not of a good standard. ( vehicle still has a non-authentic VW windscreen , the sunroof is was not aligned properly, the side panel was not fixed and the hood lining was not correctly fitted this negatively affects the value of my vehicle and my safety)

3. I was not happy with the quality of the work done on my car . I then returned the car on the 3rd of August 2022, back to their service provider to fix the windscreen, sunroof, R-line signage, side panel cover and the over spraying. When they returned it, those things were not fixed as I requested. I took it back to them again on the 11TH of August 2022 to fix it, and some of those things were fixed, but the wind screen and some other things were not fixed. On Monday, the 5th of September 2022 I was requested to take the car to another panel biter here in Pietermaritzburg so that they can sort out the things I complained about which is the wind screen and the side panel but when I called to check the progress on my car yesterday since I was told that car will be ready by Thursday, they since told me that the insurance only approved 50% . I do not even know what that means, and I was supposed to return the courtesy car yesterday because it was only booked for 4 days and I am left without a car again. This whole ordeal has been a traumatic experience , characterised with broken promises and poor workmanship , gross waste of my time and a quite frankly a huge inconvenience to me and my family .This is completely unacceptable !