kK
kelrick K
1 reviews | Active since Feb 2017
22 Jan 2020, 01:44
Worst experience
Absolutely ridiculous. My debit order date is the 26th of each month. I canceled my policy on the 20th, only for the debit order to have come off on the 21st. 1st problem, why are you debiting if I have canceled (I have the confirmation email). 2nd. I have had a look at my payment history and first for women debits whenever they feel like it. The policy clearly states debit order date as the 26th. Yet my payment history has been debited between the 20th and 21st of every month. I did not authorize this. Absolutely ridiculous. Ffw should be reimbursing me as I was not covered for the full month. I will never recommend this to anyone
Helpful (0)
Replies (2)0
Replies (2)1st for Women's replyOfficial
22 Jan 2020, 10:57Hi Kim,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
1st for Women's reply22 Jan 2020, 10:57
Official
Hi Kim,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
1st for Women's replyOfficial
03 Feb 2020, 08:57Hi Kim,
We can confirm that the policy is cancelled and that the premium was reversed.
Please accept our apology for any inconvenience caused.
Regards,
The 1st for Women Team
We can confirm that the policy is cancelled and that the premium was reversed.
Please accept our apology for any inconvenience caused.
Regards,
The 1st for Women Team
1st for Women's reply03 Feb 2020, 08:57
Official
Hi Kim,
We can confirm that the policy is cancelled and that the premium was reversed.
Please accept our apology for any inconvenience caused.
Regards,
The 1st for Women Team
We can confirm that the policy is cancelled and that the premium was reversed.
Please accept our apology for any inconvenience caused.
Regards,
The 1st for Women Team
