Worst customer service

I’m really disappointed in 1st for women home content and I claimed since last month 25th and even today I haven’t got a response from them,on the 11 an assessor came and assessed and he keeps saying he’d give me the final answer tomorrow since last week and the assessment and by the time I registered a claim nobody called until I wrote to them in my app so today i did the same and still no response and that time I’m a woman ,I thought it takes women serious as they know women are vulnerable,they have the worst customer service ever experienced since and I’m disappointed.Now I need to understand what’s holding them since I’ve sent everything they asked or demanded but they keep postponing until I still don’t know where I am