Worst customer service
Took out insurance with first for woman on the 20/07/2017. I got a few more quotes and decided no ill go with another company. Endless emails was sent to cancel the policy. 1st of august arrives and here the debit order goes off for ffw and the admin fee. I called them and said this was cancelled the lady that helped me then lowered the monthly premium and said its effective from the 2nd . which was fine as the debit order for the premium bounced in any case as the other one went off that i chose. She did the cancellation and said it would go off without an admin fee on the 4th, 5th it goes off and its not the lowered premium which shows on my policy is effective from the 2nd! emails and calls no one calls you back! maybe i shouldve just cancelled the policy and went with the other company! very dissapointed
We acknowledge your complaint.
We want to apologise for the frustration this has caused. One of our Customer Relation Specialists will be in contact with you to assist and resolve the matter.
Kind Regards,
The First for Women Team.
We acknowledge your complaint.
We want to apologise for the frustration this has caused. One of our Customer Relation Specialists will be in contact with you to assist and resolve the matter.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, the service offered is totally unacceptable. We will conduct an investigation into the service failures and address it on an internal basis.
Please allow us an opportunity to resolve the matter, we will provide you with feedback soonest.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, the service offered is totally unacceptable. We will conduct an investigation into the service failures and address it on an internal basis.
Please allow us an opportunity to resolve the matter, we will provide you with feedback soonest.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialists, we are pleased that this matter has been resolved. The only active policy is the First for Women policy and the premium was discussed with you.
After investigating the matter we confirm that the err was indeed from our side, and although it was a system error, we take full responsibility over the matter. Please accept our humble apologies for the frustration and inconvenience this has caused.
We are pleased that this matter has been resolved and we invite you to contact our Customer Relation Specialist should you require assistance in the future.
Wishing you a great day further.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialists, we are pleased that this matter has been resolved. The only active policy is the First for Women policy and the premium was discussed with you.
After investigating the matter we confirm that the err was indeed from our side, and although it was a system error, we take full responsibility over the matter. Please accept our humble apologies for the frustration and inconvenience this has caused.
We are pleased that this matter has been resolved and we invite you to contact our Customer Relation Specialist should you require assistance in the future.
Wishing you a great day further.
Kind Regards,
The First for Women Team.