Worst behaviour

I am writing to formally raise a complaint regarding my insurance policy. I have noticed with great concern that my premiums have been increased without my knowledge or consent. In addition, my policy, which was previously comprehensive, has now been downgraded without any proper communication or approval from my side. This is unacceptable. As a client, I expect transparency, proper consultation, and clear communication before any changes are made to my policy or premiums. I would like the following issues to be urgently addressed: A full explanation for the increase in my premiums without my consent. A clear reason why my comprehensive cover was changed. Immediate reinstatement of my comprehensive cover under the original agreed terms. Confirmation that no future changes will be made without my explicit approval. If this matter is not resolved promptly, I will have no choice but to escalate it further. I expect your urgent response. Kind regards, Mathaba Zaheera Phochana