Worse custer service and experience

I did an incorrect transfer from my account to 1st for Women by mistake because I don't have any insurance of loan with them I called and explained what had happened and I was given an email to send proof of payment and a copy of my ID that was more than a month ago till today I haven't received my money back and it's been more than two months since the incorrect transfer was done. I have been given a run around by their agents with no valid explanation instead I'm been transferred to one incorrect department to the other